Terms of service
# SNOUT STYLE — TERMS OF SERVICE
**Effective Date:** 5 June 2026
**Last Updated:** 5 June 2026
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## OVERVIEW
Welcome to Snout Style. In these Terms of Service (these "**Terms**"), the words "**we**," "**us**," "**our**," and "**Snout Style**" refer to Snout Style, a sole proprietorship and the operator of this online store and website, including all related information, content, features, tools, products, and services (collectively, the "**Services**"). The words "**you**" and "**your**" refer to the user or customer accessing or using the Services.
Our Services are hosted by Shopify Inc. ("**Shopify**"), which provides the e-commerce platform that enables us to offer the Services to you.
These Terms, together with our [Privacy Policy](/policies/privacy-policy) and [Refund & Returns Policy](/policies/refund-policy) (each incorporated by reference), govern your access to and use of the Services and describe your rights and responsibilities. **Please read them carefully.** They contain important information, including warranty disclaimers, limitations of liability, and a governing-law clause and a binding arbitration provision (**Section 17**) that affect how disputes between you and us are resolved.
**By visiting, accessing, interacting with, or using the Services — or by placing an order — you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Services.**
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## 1. ELIGIBILITY AND ACCOUNTS
1.1 You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, to use the Services or place an order. By using the Services, you represent and warrant that you meet this requirement.
1.2 The Services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
1.3 To purchase products, you may be asked to provide information such as your name, email address, billing address, shipping address, and payment details. You represent and warrant that all information you provide is true, current, and complete, and that you have the legal right to provide it.
1.4 If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person. Notify us immediately of any unauthorized use.
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## 2. OUR PRODUCTS
2.1 We make reasonable efforts to display our products and their colors, dimensions, and features accurately. However, the actual appearance of a product may vary depending on your device, screen settings, and other factors outside our control. Because many items are measured manually, dimensions may vary by approximately ±2–3 cm and weight by ±10–20 g.
2.2 We do not warrant that the appearance, quality, or performance of any product will meet your expectations or exactly match any image or description in the Services.
2.3 All product descriptions, specifications, and availability are subject to change at any time without notice, in our sole discretion. We may discontinue any product and may limit the quantities of any product offered to any person, geographic region, or jurisdiction.
### Pet Product Safety and Assumption of Risk
2.4 Our products are consumer pet accessories and are **not** veterinary, medical, or therapeutic devices. They are not a substitute for professional veterinary care.
2.5 You are solely responsible for supervising your pet during use of any product, for selecting an appropriate size, and for discontinuing use if a product shows signs of wear, damage, or if your pet attempts to chew or ingest any part of it. Always inspect products before each use. If your pet has a medical condition, consult a veterinarian before use.
2.6 To the fullest extent permitted by law, you assume all risk associated with the use of our products by you and your pet.
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## 3. ORDERS AND ACCEPTANCE
3.1 When you place an order, you are making an offer to purchase. Your order is not accepted, and no contract is formed, until we confirm acceptance and successfully process your payment. We may accept or decline any order, in whole or in part, for any lawful reason in our sole discretion.
3.2 If we decline, cancel, or change an order, we will make reasonable efforts to notify you using the email, billing address, or phone number you provided.
3.3 Because orders are typically forwarded for fulfillment shortly after they are placed, we may be unable to modify or cancel an order after it is accepted. Please review your order carefully — including item, color, size, quantity, and shipping address — before submitting. Cancellation requests, if any, must be submitted within **24 hours** of placing the order and are not guaranteed.
3.4 You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
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## 4. PRICING, PAYMENT, AND BILLING
4.1 All prices are listed in **U.S. Dollars (USD)**. Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect when your order is placed, as confirmed in your order confirmation email.
4.2 Unless expressly stated otherwise, posted prices do **not** include taxes, shipping, handling, or any customs, duties, or import charges, which may be added at checkout or charged on delivery (see Section 5).
4.3 Promotions may be governed by separate terms; where those terms conflict with these Terms, the promotion terms control for that promotion.
4.4 You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are authorized to use the payment method; (iii) charges you incur will be honored by your payment provider; and (iv) you will pay all charges at the posted prices, including shipping, handling, and applicable taxes.
4.5 You agree to keep your billing and contact information current so that we can complete your transactions and reach you when needed.
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## 5. SHIPPING, PROCESSING, AND DELIVERY
5.1 **Processing time.** Orders are typically processed within **1–3 business days** after payment is confirmed. Orders are not processed, packed, or shipped on weekends or public holidays.
5.2 **Estimated delivery time.** After processing, estimated delivery times are:
- **Domestic (U.S.) warehouse items:** approximately **5–12 business days**.
- **International / overseas-fulfilled items:** approximately **10–20 business days**, and in some cases up to **30 business days**, depending on the product, destination, carrier, and customs.
All delivery times are **estimates only and are not guaranteed.** We recommend allowing additional buffer time during peak seasons. (We encourage you to set conservative expectations: it is better to under-promise and over-deliver.)
5.3 **FTC shipping-delay rights (U.S. customers).** Consistent with the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we are unable to ship your order within the time stated above (or within 30 days if no time is stated), we will notify you of the delay and offer you the option to consent to the delay or to cancel your order for a full refund of amounts paid for the unshipped item(s).
5.4 **Delays outside our control.** We are not liable for delays caused by shipping carriers, customs processing, weather, or other events outside our reasonable control (see Section 19, Force Majeure).
5.5 **Address accuracy.** You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address. Re-shipment may incur additional charges.
5.6 **Customs, duties, and import taxes.** For international orders, you are the importer of record and are solely responsible for any customs duties, taxes, brokerage fees, or import charges imposed by your country. These are not included in our prices and are not refundable by us. Refusal to pay such charges may result in the package being returned or destroyed, for which we are not responsible.
5.7 **Title and risk of loss.** Title and risk of loss pass to you once we transfer the products to the carrier.
5.8 **Tracking and delivery confirmation.** Where a carrier's tracking information shows that an order has been delivered, the order is considered fulfilled. Claims relating to packages marked "delivered" but reported as not received are addressed under Section 6.
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## 6. RETURNS, REFUNDS, AND EXCHANGES
This Section summarizes our return and refund practices. Our full **[Refund & Returns Policy](/policies/refund-policy)** is incorporated into these Terms by reference.
6.1 **Damaged, defective, or incorrect items.** If you receive an item that is damaged, materially defective, or incorrect, you must contact us within **30 days** of the delivery date and provide:
- a clear **photograph or video** showing the issue (and, for damage, the packaging); and
- your order number and a description of the problem.
Where a claim is substantiated, we will, at our option, provide a replacement or a refund for the affected item.
6.2 **Buyer's remorse / change of mind.** Returns for change of mind, where accepted, must be requested within **14 days** of delivery, and the item must be unused, in its original condition and packaging. Return shipping costs for change-of-mind returns are the customer's responsibility, and original shipping charges are non-refundable.
6.3 **Non-returnable items.** For hygiene, safety, and logistics reasons, the following are final sale and not eligible for return or refund except where required by law or where the item is damaged, defective, or incorrect: used or washed items, customized or made-to-order items, and clearance items marked "final sale."
6.4 **Non-delivery claims.** If tracking does not show delivery and the estimated delivery window has passed, contact us. For orders that remain undelivered, we will investigate with the carrier; resolution may require additional time for international shipments. We may request documentation (for example, a non-delivery confirmation from your local carrier) to process certain claims.
6.5 **Refund method and timing.** Approved refunds are issued to your original payment method. Please allow **5–10 business days** after approval for the refund to appear, subject to your payment provider's processing times. Payment-processor or platform transaction fees may be non-refundable.
6.6 Nothing in this Section limits any non-waivable rights you may have under applicable consumer-protection law.
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## 7. INTELLECTUAL PROPERTY
7.1 The Services, including all trademarks, brand names, logos, text, graphics, images, product descriptions, photographs, video, audio, and the selection, coordination, and arrangement thereof, are owned by Snout Style, its affiliates, or its licensors, and are protected by applicable intellectual property laws.
7.2 We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display or perform, republish, download, store, or transmit any material from the Services without our prior written consent, except as expressly permitted herein.
7.3 "Snout Style," our logos, and our product and service names are trademarks of Snout Style or its affiliates and may not be used without our prior written permission. Shopify's marks are the property of Shopify. All other marks are the property of their respective owners. All rights not expressly granted are reserved.
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## 8. USER CONTENT, REVIEWS, AND FEEDBACK
8.1 If you submit reviews, comments, suggestions, ideas, or other content (collectively, "**Feedback**"), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, distribute, and display that Feedback in any medium for any purpose, including commercial use, without compensation to you.
8.2 You represent and warrant that: (i) you own or have all rights necessary to your Feedback; (ii) your Feedback does not infringe or violate the rights of any third party (including intellectual property, privacy, or publicity rights) and is not unlawful, defamatory, obscene, or otherwise objectionable; (iii) you have disclosed any compensation or incentive received in connection with your Feedback; and (iv) your Feedback does not contain any virus or malicious code.
8.3 We are under no obligation to maintain Feedback in confidence, to pay for it, or to respond to it. We may, but are not obligated to, monitor, edit, or remove any Feedback in our sole discretion.
8.4 **DMCA / copyright complaints.** If you believe content on the Services infringes your copyright, send a notice with the information required by 17 U.S.C. § 512(c)(3) to our designated agent at **lokrafe@gmail.com**. We will respond to valid notices in accordance with the Digital Millennium Copyright Act.
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## 9. THIRD-PARTY TOOLS AND LINKS
9.1 The Services may provide access to third-party tools and may contain links to third-party websites or resources that we neither control nor monitor. We provide access to such tools and links "as is" and "as available," without warranties or endorsement.
9.2 Your use of any third-party tool, and any access to or transaction with any third-party site, is entirely at your own risk. We are not responsible for the content, accuracy, products, or practices of any third party. Please review each third party's terms and policies before engaging with them.
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## 10. RELATIONSHIP WITH SHOPIFY
The Services are powered by Shopify, which enables us to provide the Services to you. Any sale or purchase you make in our store is made directly with Snout Style. You acknowledge and agree that Shopify is not responsible for any aspect of any transaction between you and Snout Style, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or related to your purchases and transactions with Snout Style.
To the extent this release covers unknown claims, you waive the protections of California Civil Code § 1542 (and any similar law of any jurisdiction), which provides that a general release does not extend to claims the releasing party does not know or suspect to exist in their favor at the time of the release and which, if known, would have materially affected the settlement.
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## 11. PRIVACY AND ELECTRONIC COMMUNICATIONS
11.1 Our collection and use of personal information is described in our [Privacy Policy](/policies/privacy-policy), which is incorporated into these Terms by reference. Because the Services are hosted by Shopify, certain information may also be subject to Shopify's privacy practices.
11.2 **Consent to electronic communications.** By using the Services, you consent to receive communications from us electronically (such as email and on-site notices), and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, consistent with the U.S. E-SIGN Act.
11.3 **Marketing and SMS.** If you opt in to marketing emails or text messages, message and data rates may apply, and you may opt out at any time by following the unsubscribe instructions or replying STOP to text messages. We obtain SMS consent in accordance with applicable law, including the Telephone Consumer Protection Act (TCPA).
11.4 **U.S. state privacy rights.** Depending on your state of residence (for example, California, Virginia, Colorado), you may have rights regarding your personal information, including rights to access, delete, correct, or opt out of certain uses. See our Privacy Policy for how to exercise these rights.
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## 12. PROHIBITED USES
You may use the Services only for lawful purposes. You agree not to use the Services, directly or indirectly: (a) for any unlawful, fraudulent, or malicious purpose; (b) to violate any applicable law or regulation; (c) to infringe the intellectual property or other rights of any party; (d) to harass, abuse, defame, or harm any person; (e) to transmit false or misleading information; (f) to transmit unsolicited advertising, "spam," or similar solicitations; (g) to impersonate any person or entity; (h) to upload viruses or malicious code; (i) to collect or track the personal information of others; (j) to use any robot, spider, scraper, data-extraction tool, or other automated means to access the Services except as expressly permitted in Section 13; or (k) to interfere with, bypass, or circumvent any security, authorization, or access-control feature of the Services. We may suspend or terminate your access at any time, without notice, for any violation of these Terms.
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## 13. AUTOMATED AGENTS
13.1 This Section applies if you use, enable, or cause the deployment of an Agent to access or interact with the Services. "**Agent**" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity, without direct human supervision of each action.
13.2 No Agent may access or interact with the Services unless it identifies itself and operates in strict accordance with Section 13.4, and no Agent may access the Services if we have requested that it refrain from doing so.
13.3 We may limit, including by technical measures, whether and how any Agent accesses or interacts with the Services.
13.4 Agents must: (i) identify, in all HTTP/HTTPS requests, that the request is from an Agent and disclose the Agent's name in the user-agent string in the form "Agent/[agent name]"; (ii) not conceal or obfuscate that interactions originate from an Agent, including by mimicking human interaction patterns or by completing or circumventing CAPTCHAs or other human-verification measures; (iii) respond truthfully to any prompt seeking to determine whether interactions are from a human or a computer; and (iv) not circumvent any measure intended to block, limit, or control Agent access.
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## 14. DISCLAIMER OF WARRANTIES
Any general information provided through the Services is for informational purposes only, and we do not warrant its accuracy, completeness, or usefulness; any reliance on it is at your own risk.
EXCEPT AS EXPRESSLY STATED BY SNOUT STYLE OR AS REQUIRED BY APPLICABLE LAW, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
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## 15. LIMITATION OF LIABILITY
15.1 TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SNOUT STYLE, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, OR LICENSORS (NOR THOSE OF SHOPIFY) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, OR REPLACEMENT COSTS, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15.2 TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICES OR ANY PRODUCT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
15.3 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
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## 16. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Snout Style, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, and licensors from and against any losses, damages, liabilities, and claims, including reasonable attorneys' fees, arising out of or related to: (1) your breach of these Terms or any policy incorporated by reference; (2) your violation of any law or the rights of any third party; or (3) your use of the Services. We will notify you of any such claim; our failure to promptly notify will not relieve you of your obligations except to the extent you are materially prejudiced. We may control the defense and settlement of any claim at your expense, but will not settle any claim imposing non-monetary obligations on you without your consent, not to be unreasonably withheld. You agree to cooperate in the defense of any indemnified claim.
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## 17. GOVERNING LAW AND DISPUTE RESOLUTION
**PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING HOW DISPUTES BETWEEN YOU AND US ARE RESOLVED.**
17.1 **Governing law.** These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the **laws of England and Wales**, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
17.2 **Informal resolution first.** Before commencing arbitration, you agree to first contact us at **lokrafe@gmail.com** with a brief written description of the dispute and your contact details. The parties will attempt in good faith to resolve the matter informally for at least sixty (60) days.
17.3 **Binding arbitration (LCIA).** If the dispute is not resolved informally, any dispute arising out of or in connection with these Terms or the Services, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by **arbitration under the Rules of the London Court of International Arbitration (LCIA)**, which Rules are deemed incorporated by reference into this Section. The **seat, or legal place, of arbitration shall be London, England**; the language of the arbitration shall be **English**; and the number of arbitrators shall be **one (1)**.
17.4 **Individual claims; no class proceedings.** To the fullest extent permitted by applicable law, you and Snout Style agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding, and that the arbitrator may not consolidate more than one person's claims.
17.5 **Exceptions.** Nothing in this Section prevents either party from (a) bringing an individual claim in a competent small-claims or equivalent court where the claim qualifies, or (b) applying to any court of competent jurisdiction for interim or injunctive relief to protect its intellectual property or confidential information.
17.6 **Mandatory consumer rights preserved.** Nothing in this Section deprives you of the protection of any mandatory consumer-protection provisions of the law of the country in which you are resident that cannot be derogated from by agreement.
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## 18. TERMINATION
We may terminate or suspend these Terms or your access to the Services, in whole or in part, at any time and without notice, in our sole discretion. You will remain liable for all amounts due up to and including the date of termination. The following Sections survive termination: 6 (as to pending claims), 7, 8, 10, 14, 15, 16, 17, 18, 19, and 20, and any other provision that by its nature should survive.
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## 19. FORCE MAJEURE
We are not liable for any failure or delay in performance (including shipping or delivery) caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, strikes or labor disputes, carrier or supplier failures, customs or government action, power or internet outages, or severe weather.
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## 20. GENERAL PROVISIONS
20.1 **Severability.** If any provision is found unlawful, void, or unenforceable, it will be enforced to the maximum extent permitted and severed from the remaining provisions, which remain in full force.
20.2 **Waiver.** Our failure to enforce any right or provision is not a waiver of that right or provision.
20.3 **Entire agreement.** These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and communications. Any ambiguity will not be construed against the drafting party.
20.4 **Assignment.** You may not assign or transfer these Terms or any rights or obligations without our prior written consent; any attempt to do so is void. We may assign these Terms without restriction.
20.5 **Notices.** We may provide notices to you by email or by posting on the Services. You may contact us using the information in Section 22.
20.6 **Headings.** Headings are for convenience only and do not affect interpretation.
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## 21. CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page. We may update, change, or replace any part of these Terms by posting the revised version, and we will update the "Last Updated" date above. For material changes, we will provide notice as required by applicable law. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
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## 22. CONTACT INFORMATION
Questions about these Terms may be sent to us at:
**Snout Style**
Email: lokrafe@gmail.com
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